Refund Policy
Paid plans of Chapterly are sold by Polar (Polar Software Inc.) as Merchant of Record, which also processes refunds. Last updated 2026-11-13.
1. 14-day money-back guarantee
Within 14 days of your first payment we refund the full amount, no questions asked, even if you have already made worksheets.
Email support@english-ta.com with the address you paid with. We issue the refund through Polar to your original payment method within 5 business days of your request; your bank may take a few more days to show it.
2. After that: cancel any time
After 14 days we offer cancellation rather than a refund. Cancel from your account page at any time: you will not be charged again, and the plan stays active until the end of the period you paid for.
If a renewal was charged by mistake, or an outage kept you from using the Service, tell us; we will refund or extend your period as the case warrants.
3. Free plan
The free plan involves no payment and so no refund. We recommend trying the free plan and the samples before upgrading.
4. Contact
Email: support@english-ta.com
You can also request a refund through the customer portal link in your Polar receipt.